At the same time we stand for the requirement to systematically deal with opportunities and risks, to identify, analyse and asses them, to plan and implement countermeasures and to monitor their effectiveness.

Knowledge management is nevertheless a crucial success factor in today’s economy too. We are in a constant process of documenting and maintaining the necessary knowledge for implementation and making this available to all employees. Our company policy manual (CPM) is also stored as documented information in IT. Our inventive is to be an innovative guide to our business partners.

The guiding principle for all employees is:
Quality, responsibility, reliability and appreciation.

Philosophy

Trust: openness in working with each other
every day: internally and externally
Reliability: towards our employees, business partners and environment
Passion: for everything we do

Goals

1. Top priority: To retain our independence as an owner-managed SME
2. Success defined by: goal-oriented and appropriate growth
3. Profitability
4. To develop and consolidate long-term customer and supplier relationships
5. To be open to new products and therefore tap into new markets in collaboration with our partners

A fulfilling work environment for our employees through: 

• A fair, honest working climate
• Safety in the workplace
• Appropriate, performance-based pay
• Supporting life cycles
• Workplace and time organised to take life circumstances into account
• Promotion and further development

Our company lives from our employees’ high level of commitment, professional expertise and personal skills. Which is why it is important to us to promote their health, professional development and offer a good work/life balance. So that every single individual contributes to positive development and identifies with our company. All employees participate through their active involvement and own suggestions.

We give sustainability and commitment to our customer and supplier support top priority.

By consistently reflecting on our work steps and successes and continuously improving our work processes, we guarantee QUALITY.

When selecting products we generally go by our customers’ specific requests but stress that these are restricted to well-known, reputable manufacturers who are established on the market.

Our striving for quality runs like a common thread through our company in material procurement, sales, logistics and among the sales force. We want to rule out sources of error or reduce them to a minimum using this QM system. The QM system is to secure the quality of services and products sold by us in the long-term. We can therefore convince our customers and the organisation monitoring us that quality is given top priority here.

We know that our company’s success can only be secured if we meet our customers’ expectations with regard to price, performance, quantity, deadlines and service. We define all of this comprehensively under the term quality. This is a matter for every single employee, i.e. that they put all their knowledge and skills into the company. Management therefore sees its remit as being to promote the employees’ awareness of responsibility and quality, basically manage the responsibility and processes for all activities and facts that influence quality and monitor the effectiveness of quality assurance measures.

Every single employee in the business is required to make their contribution, avoid errors through due diligence, think independently and reliably complete the tasks assigned to them, thus contributing to shared success.

All employees are obligated to identify any deviations in quality and remedy them in accordance with the QM system. The “error prevention instead of error elimination” principle applies. We see deviations in quality as an opportunity for a continuous improvement process at all levels of the company.

The mission statement and relevant procedural instructions according to DIN EN ISO 9001 document our quality management system. The procedures included in these serve to implement our corporate policy. The effectiveness of the quality management system is regularly checked using internal audits. Management is responsible for the goals and corporate policy content and their implementation